Terms & Conditions
By submitting an order via this site you will be bound by these terms and conditions. Each order placed is a separate contract between you and Retschlag Firearms Pty Ltd.
We deliver products Australia wide using a trusted selection of freight providers. In most cases goods are sent via Australia Post and regardless of what courier is used, goods are always sent with a tracking service.
Here at Retschlag Firearms Pty Ltd, we use the most cost-effective shipping available to us, including Australia Post flat rate shipping.
Exclusions to flat rate shipping are bulky items and dangerous goods (ammunition, primers, propellant powder).
If the products are in stock, we endeavour to dispatch goods within 2 business days, in cases where products need to be ordered in, one of our team members will be in contact with you with an ETA (Estimated time of arrival). Delivery with Australia Post normally takes between 2-7 business days with exceptions to rural or regional areas.
Please see ‘Dangerous Goods’ for more information on shipping ammunition, primers and propellant powder.
Please note we do not ship to international addresses.
Accessories: Flat Rate Australia Post – depending on size and weight of goods
Firearms: Custom quote required
Dangerous Items: Custom quote required
Bulky Items: Custom quote required
Queensland customers - Firearms may be shipped directly to a licenced customer within Queensland once we have been provided with the original Permit to Acquire (PTA) or faxed version from Weapons Licensing Branch and a copy of your valid Queensland Firearms Licence.
We are unable accept a copy or a fax copy received from any other party except for the Weapons Licencing Branch.
Firearms may only be shipped to the address details on the PTA.
Firearms sent interstate must be sent from dealer to dealer. We cannot send a firearm directly to you if you reside interstate or hold an interstate licence. Please include your nominated transferring dealer in the order comments or Contact Us to discuss.
The sale of all firearm parts – including but not limited to - Magazines, Slides, Levers, Bolts, Barrels, Revolving Chambers, Triggers – must comply with your particular State or Territory Legislation.
Customers outside of Qld – above stated parts will be shipped to your nominated Firearms Dealer in your state.
When purchasing these products please forward a copy of your Firearms Licence for verification before your goods are dispatched.
Availability of products
With the vast range products in the shooting and hunting industry, it is difficult to have every item in stock. Most items are available from our Australian suppliers and we at Retschlag Firearms always do our best to source desired products with in the legal boundaries.
Where products are unavailable, a staff member will advise of an estimated time of arrival.
Please note - our suppliers provide the lead times for product orders and these are an estimate and we here at Retschlag Firearms are not responsible for late delivery of products.
In the case where we are unable to supply the product within a reasonable timeframe you may be given a refund – providing that we are permitted to cancel the order with the supplier.
If there is a genuine error in your order (including but not limited to a description, price or image), we reserve the right to cancel your order and refund any monies paid to us.
All pricing in our Biloela store and online via this site is given in Australian Dollars and all prices include GST. All prices are subject to change without notice.
Once an order is submitted, we will honour the price paid (unless your order is affected by a pricing, description, picture error).
Payments made via this site can be made via credit card. In store we accept payment by cash, credit card, debit card, or direct deposit.
For all direct deposit payments – Retschlag Firearms will verify settlement of funds before the order is processed.
Payments via this site are processed by eWay, for their terms and conditions please visit https://www.eway.com.au/
Excludes all custom orders
A Deposit of 20% of total value is required to initiate a lay-by.
Balance of the lay-by is payable within 8 weeks of the start date.
Payments can be made at any time, either in person at our store or over the phone. To place a lay-by please contact us directly.
In store collection
All goods can be collected during opening hours at 54 Kariboe Street Biloela Qld - Providing licencing requirements have been met.
Goods will only be held if order is paid in full or the order is within payment terms.
If you wish to have another person collect your order (excluding firearms), please put their name and phone number in the order comments. In the event that an order contains Dangerous Goods the person collecting the order must also be the holder of a current Firearms Licence, and will need to present it before goods will be released into their possession.
Dangerous goods include ammunition, primers, and propellant powder. It is a legal requirement that a valid firearms licence must be sighted by a Retschlag Firearms staff member when any dangerous good are sold. Without a valid firearm licence, we are unable to sell to you any dangerous goods.
Dangerous goods are subject to Dangerous Goods Freight. If you which to place an order for dangerous good and have them shipped to you, please contact Retschlag items directly for a customised freight quote.
Order cancellations & returns
Please choose carefully when purchasing products on this site. We invest time and money to prepare orders before they are shipped. Order cancellations will incur a 20% restocking fee. If you wish to cancel an order please contact us on 07 4992 3039 or Contact Us.
Should you receive a product which is damaged, incorrect or not as described please call us on 07 4992 3039 or Contact Us immediately so that we can remedy the situation as quickly as possible. Any attempt to use the incorrect or damaged item will be deemed acceptance by the consumer.
We at Retschlag Firearms will cover all costs of return if we are found to be at fault.
Promotions, discounts and sales
We at Retschlag Firearms do not price match.
The promotions, discounts, sales and prices listed online may not apply in store and vice versa.
Certain specials come with additional terms, it is your responsibility to read these terms before making a purchase. All references to sales are based on the time in Central Queensland, Australia unless stated otherwise.
All products sold by us at Retschlag Firearms are covered by the specific manufacturer’s warranty, which in most cases is 12 months from date of purchase.
In the event that you have a warranty claim in respect of a product delivered to you, you will be asked to return the product to us. If you believe a product you have purchased is faulty please contact us directly on 07 4992 3039 to organise the return of the product.
Any shipping costs incurred with the return of a product to us is the responsibility of the consumer. We will not accept any goods for return without prior contact.
Information on recalled products will be available on Https://Www.Productsafety.Gov.Au/Recalls .
If a product is recalled and the item is something that we at Retschlag Firearms has stocked, we will work with the customer to find a suitable solution to the issue.
You consent to us contacting you to notify you of a product recall, however it is not our responsibility to do so.